Terms & Conditions | Odiggo

Terms & Conditions

1. Introduction

Welcome to Odiggo.com. These are the terms and conditions that apply to the website Oddigo.com and to its related sub-domains, services and tools. Throughout the following terms and conditions, the terms “Odiggo”, “the Site,” “we,” “us,” and “our,” refer to Odiggo.com, and the terms “you” and “your” refer to you as a user of our websites and services. You should read the Terms and Conditions and the Privacy Policy before using our websites and services. By accessing the Site, you confirm your understanding of the Terms and Conditions and your compliance with them. If you do not agree to be bound by these terms and conditions, please do not access or use our websites and services. We reserve the rights to change, add or remove portions of these Terms and Conditions at any time. Changes are in effect once posted on the website, with no other notice required. We welcome users to bring to the attention of Odiggo’s Customer Service team any material or information on Odiggo’s platforms which you deem as inaccurate. Odiggo Customer Service can be contacted on: info@odiggo.com

2. Orders and Purchases

  1. Odiggo is a car parts listing and sales service and is party to any transaction on or through any of Odiggo’s platforms.
  2. Odiggo verifies and guarantees the accuracy of the information provided on the Site. Odiggo is liable to a certain limit for any payment the seller receives from the buyer to purchase a car part, as a result of any transaction having taken place on Odiggo.
  3. Please note that the Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information before we accept the order.
  4. We reserve the right to obtain validation of your payment details and personal information that you shared with us before providing you with the product, so as to avoid any credit or debit card fraud. Failing to provide required information will cause the cancellation of the order within 2 days.
  5. We commit ourselves to providing you with the most accurate pricing information on the Site. In the event of pricing errors or unavailability of prices, we reserve the right to contact you or cancel any order, before or after confirmation, at our discretion.

3. Trademarks and Copyrights

  1. All content included on the Site, including, but not limited to, text, graphics, logos, software, photos, video, music, sound, and all underlying source code and software compilations, are either registered or unregistered trademarks of Odiggo.com.
  2. All contents are protected by copyright as a collective work under Egyptian copyright laws and international conventions.
  3. com trademarks may not be used for or in connection with any product or service that is not Oddigo.com’s. Nor may they be used to discredit or disparage Oddigo.com in any way.
  4. All rights are reserved.
  5. Owners of all other trademarks not owned by Odiggo.com that appear on the Site have full property rights over their trademarks. These may or may not be affiliated with, connected to, or sponsored by Odiggo.com.

4. Disputes and Arbitration

  1. If any disputes, controversy, or difference (“disputes”) out of the implementation and/or interpretation of these Terms and Conditions, the parties shall attempt to settle amicably through good-faith negotiations at first.
  2. In the event that such amicable settlements fail, the parties hereby agree that the dispute shall be finally settled through arbitration by a single arbitrator appointed according to the rules of Cairo Regional Centre for International Commercial Arbitration (CRCICA). The parties involved in the arbitration shall agree on a sole arbitrator to be nominated to the CRCICA court for appointment.
  3. These terms do not prohibit Odiggo.com to seek interim relief at any time from any court of competent jurisdiction, and doing so will not be a breach of this agreement nor will it be an infringement upon the powers of the arbitrators.

5. Governing Law and Jurisdiction

  1. The seat or legal place of any arbitration in connection to these Terms and Conditions shall be Egyptian courts. Each party hereby agrees to submit to the jurisdiction of the laws in force in Egypt and to waive any objections based upon venue.

6. Refund Policy

  1. Buyers have 14 days to make a return and refund request after delivery of the order.
  2. Buyers can return any ordered item if it is in its original condition.
  3. You will receive a full refund along with any shipping fees applied if your returned item complies with these conditions.
  4. Odiggo cannot be held responsible, and in turn liable, for any damages or errors that occur during the installation process. If an item is damaged during this process, it may not be returned nor refunded by Odiggo.

7. Payment Confirmation

1. Incase of shipment to orders outside the region of Cairo, a percentage of 10% – 30% from the total order cost is paid and varies from one order to another according to the total cost of the order to confirm and guarantee the purchase.